Characteristics of effective teams Essay Example | Topics and Well Written Essays - 1250 words

Characteristics of effective teams - Essay Example time limit needs to be considered, the group climate needs to be known, and finally the group setting needs to be known that is which type of setting the group is working on (Johnson and Johnson, 2010). Decision by Minority: It is effective when not possible for other members to meet and it is ineffective when group resources are not utilized. Group resources can include the skills and talents possessed by group members. Since various skills are required at the time of decision making, I apply me service specialist skills and my group members apply the skills of tackling with customers easily. Voting decisions are taken when many options seem suitable for implementing it in the customer services plan. Managing time is very important while making decisions in groups. Once an immediate decision was required in sending the customer request to the top management, the majority of the members decided that it should be dealt at the lower level instead of passing it to the top. Immediate actions and decisions were taken to resolve the matter successfully. Usually I being the senior service specialist have more experience in dealing with insurance related matters of customers and can answer their queries without much difficulty. It usually happens that in such cases I am referred to deal with the customer without any issues by the other group members. After the voting and the consensus methods that are applied related to the implementation of the policies for customer services, it becomes important for all three members of my group to be well versed with the decision taken so that while communicating ahead to customers the process becomes easier. Gathering the views of the entire group allows different angles and perspectives to be understood and allows in selecting the best decision possible. For customer services, it is important that the best decisions be taken so as to retain them for the future. Since my group is involved with customer issues and services of

The Richard Bruno Hauptmann Trial Case Study Example | Topics and Well Written Essays - 1000 words

The Richard Bruno Hauptmann Trial - Case Study Example After two days, the body of the baby was found dead leaving no suspect. The investigation of the crime which includes the autopsy and the ladder has lead to a conclusion of inside job. But two years after the crime was committed, gold certificates were reportedly being used in New York. After how many days, Richard Hauptmann was tracked down and was arrested but stated his innocence in the crime. He informed the investigators that he got the gold certificates from the properties of a friend but he was still charged with the case because more gold certificates were found in his house. Prosecutors laid three aspects involving Hauptmann in the case. First is the ransom bills hidden in Hauptmann's garage. Second is the link of the beam from Hauptmann's loft to the ladder used by the kidnappers and third is the claim of handwriting experts that the handwriting used in the ransom notes were written by the suspect. The 20-month old victim, Charles Lindbergh Jr., was the son of the famous aviator, Charles Lindbergh, and poet and writer, Anne Lindberg. Charles Lindbergh is considered as one of America's hero and is the first man to fly in Atlantic using a one-engine airplane. After the kidnap-murder of the 20-month old Lindbergh baby, many had pitied the family and had supported the investigation up to the trial of the case. But after Hauptmann was sentenced to death, many have doubted the fairness of the trial. The trial of the Lindbergh case was questionable in terms of the following: (a) The missing and distorted evidence. Hauptmann claimed that he worked at the Majestic Apartments at 72nd Street and Central Park West during the day of the crime until 5:00 P.M. giving him no time to travel to New Jersey and commit the kidnapping. The contractor of the accused had signed a receipt proving that Hauptmann was on his work until 5:00 P.M and it was submitted to the Districts Attorney. But during the presentation of the records, the receipt was nowhere to be found. Documents showing that the accused was employed before the day of the crime, were distorted. Also the prosecution changed their testimony that the accused had worked before the crime was committed instead claimed otherwise. (b) Voice recognition When Charles Lindbergh was first asked if he had recognized the voice of the kidnapper during the giving of the ransom, he stated that it is impossible for him to recognize the voice. The following day, when he was again asked, after hearing Hauptmann saying the words said by the kidnappers, he claimed he was very sure that Hauptmann's voice was the kidnapper's voice. (c) Nearly blind eye witness Why would the court allow